1. Introduction
Get Pest Control Help ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, call our service number, or use our pest control services.
By using our website or services, you agree to the practices described in this policy.
2. Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Call us — name, phone number, service address, ZIP code, and a description of your pest issue
- Submit a form — contact details and any additional information you choose to share
- Request service — payment information, property details, and access instructions
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and approximate location
- Browser type, device type, and operating system
- Pages viewed, time on site, and referring URL
- Cookies and similar tracking technologies (see Section 6)
Information from Calls
Inbound and outbound calls may be recorded for quality assurance, training, and verification. By calling us, you consent to this recording. If you do not wish your call to be recorded, please inform our representative at the start of the call.
3. How We Use Your Information
We use the information we collect to:
- Dispatch pest control technicians to your service address
- Process payments and provide service receipts
- Communicate with you about appointments, follow-ups, and the service guarantee
- Improve our website, marketing, and customer experience
- Comply with legal obligations and protect against fraud
- Measure the effectiveness of advertising (including Google Ads conversion tracking)
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Network technicians — to fulfill your service request (limited to what's needed for dispatch)
- Service providers — payment processors, call tracking, hosting, and analytics vendors who help us operate
- Legal authorities — when required by law, subpoena, or to protect rights and safety
- Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred
5. Advertising and Analytics
We use third-party advertising services, including Google Ads, to display advertisements and measure their effectiveness. These services may use cookies and similar technologies to:
- Track conversions (such as phone calls generated from ads)
- Show you relevant ads on Google and partner sites
- Measure ad performance
You can opt out of personalized advertising through Google Ads Settings or the Digital Advertising Alliance opt-out page.
6. Cookies and Tracking
Our website uses cookies to remember preferences, analyze traffic, and improve performance. You can disable cookies in your browser settings, though some site features may not work as expected.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Service records may be retained for several years for warranty and tax purposes.
9. Your Rights
Depending on your state, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of the sale or sharing of personal information (we do not sell)
- Withdraw consent to receive marketing communications
To exercise any of these rights, contact us at (855) 486-0945 or email privacy@getpestcontrolhelp.com.
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act. We do not sell personal information as defined by the CCPA.
10. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review the privacy policies of any site you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated more prominently.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Phone: (855) 486-0945
- Email: privacy@getpestcontrolhelp.com
📞 Questions about how we handle your information? Call us anytime — we're happy to help.